Personalized Color Adaptation
Build a color-assistance profile through visual comparisons, then recalibrate or adjust it manually from the My page.
ColorEyes
Technical Support
Thank you for using ColorEyes. This page provides guidance, troubleshooting information, and ways to contact support.
What ColorEyes Can Do
Real-Time Camera
See color adaptation through the live camera, adjust adaptation strength, and compare the original and adapted views.
Photos and Videos
Capture or import photos, record or import videos, and process them on your device using your current color-assistance profile.
Local Media Management
Manage photo and video records that you intentionally save in ColorEyes. The ColorEyes album is not a replacement for the system photo library.
System and Permissions
- ColorEyes currently supports iPhone models running iOS 17.0 or later.
- Camera: Used for real-time color assistance, taking photos, and recording videos.
- Microphone: Used only when recording video with sound. If permission is denied, the current recording will not contain audio.
- Photos: Used to select media that you choose to import and, when you request it, to save processed results to the system photo library.
You can review or change permissions in Settings → ColorEyes.
Frequently Asked Questions
The camera does not start
Confirm that camera access is enabled for ColorEyes in Settings, then fully close and reopen the App. If another app is using the camera, close it before trying again.
A recorded video has no sound
Check microphone permission. If microphone access is not granted, ColorEyes continues by recording a silent video. Enabling permission affects new recordings only and cannot add sound to a video that was already recorded without audio.
I cannot import or save a photo or video
Check Photos permission, available device storage, and whether the selected media is still available. Some saving, video-processing, or export features require an active ColorEyes PRO entitlement, as indicated in the App.
“The local media file is no longer available” appears
ColorEyes media records depend on local files stored on the device. They may become unrecoverable after the App is uninstalled, system cleanup, storage failure, or file deletion. Save important photos and videos to the system photo library and keep your own backup.
How do I adjust my color-assistance profile?
Open My and select the current color profile card to view details, change settings manually, or run personalized calibration again. Adaptation strength is an image-processing parameter and does not indicate the degree of a color-vision condition.
My PRO access does not appear after purchase
Confirm that the device is signed in to the Apple Account used for the purchase and has a network connection, then use Restore Purchases on the PRO page. Restoring does not charge again for restorable purchases.
How do I cancel an auto-renewable subscription?
Go to Settings → your name → Subscriptions, select ColorEyes, and manage or cancel the subscription. Deleting ColorEyes does not cancel a subscription.
Data and Privacy
Core ColorEyes color-assistance processing is performed primarily on your device and does not require uploading your photos or videos to a server operated by ColorEyes. For details, read the ColorEyes Privacy Policy.
Contact Support
If the issue remains unresolved, email boyzhaosj@163.com.
Please include the ColorEyes version and build, iPhone model, iOS version, steps to reproduce the issue, and any necessary screenshots. Do not send unnecessary private photos, videos, or sensitive information.
Email Support